Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
If you have a Mac (you should always provide computer information when asking a question) read...
-Yosemite sometimes has problems, often related to "default" permissions needing to be changed
-one person's solution https://forums.adobe.com/thread/1689788
I am running windows 7 professional. Browser - Firefox but also have IE.
I have disabled anti-virus and allow Adobe access via the firewall.
I have again tried a download into the cloud desktop app and get a no response. The error details are as follows:
Problem Event Name: APPCRASH
Application Name: Creative Cloud.exe
Application Version: 18.104.22.1684
Application Timestamp: 54e121cd
Fault Module Name: Creative Cloud.exe
Fault Module Version: 22.214.171.1244
Fault Module Timestamp: 54e121cd
Exception Code: 40000015
Exception Offset: 00146550
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 2282
Additional Information 2: 2282399860a1e8d0ee1342b7aa1586d4
Additional Information 3: e43e
Additional Information 4: e43eeb2ccb54af9542283f01cbfe0a6b
I am hoping I am giving enough information. Maybe I should see next if I should get someone to look remotely?