Where did you find this Adobe representative? Please verify that your message was from Adobe and not from a company representing themselves as Adobe. If the
message was indeed from Adobe, I would recontact your source and ask for a supervisor.
I have Intel HD Graphics video card/graphics card on Windows 7 Professional SP1 64 bit (desktop) and Windows 8.1 64 bit (laptop). On those computers, I have
Premiere Elements 13/13.1, 12/12.1, 11, and several other versions of Premiere Elements. I consistently do not have problems with any of them - whatever the workflow.
We will be watching for further details.
Add On...Please remind me...have you updated 13 to 13.1 using an opened project's Help Menu/Update?
I have updated with 13.1, and am using 8.1, 64 bit. I submitted a query on Adobe's website. A representative called me back a week later. He had all of the correct info about my subscription, and query. He asked for access to my computer, which I refused. Instead, I answered various questions, including the graphics card, which he said was the problem.
Previously, the Geek Squad -- four technicians over two days -- spent about six hours trying to resolve the problem, and couldn't.
Thank for the updates. Sorry the news was not better.
Did any of them deal with the audio card and its driver? Wasn't your problem related to the continuing generation of peak (pek) files?
HI Lauren ,
Sorry for the trouble, I have sent you a Private Message. Please respond to that.