This is not Adobe. Rather user to user forum. You will need to contact Adobe Chat Orders to sort out the matter.
Please click on the following link to contact Adobe Chat Orders
Membership, Account, Payment
Payments, Invoices, Orders
If the ink does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Any questions or need clarification, please ask. But, Adobe is the only one to sort out this matter.