Branching this to a separate discussion.
Txuf the discussion you responded to was regarding the Creative Cloud Desktop application crashing on launch. You indicated that After Effects is crashing on launch. The community in this forum may have suggestions on how to launch After Effects successfully.
Thank you Jeff. This is the only discussion I found with this subject searching in google, that´s why I responded here. Thanks for the help
Hi, this is the report that appears to me
- After Effects CC (12.2.1)
- Have you installed the recent updates? yes
- What operating system? Yosemite
- If you are getting error message(s), what is the full text of the error message(s)? I lost the report, but the message says
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS
What were you doing when the problem occurred? I was making a color grading with magic bullet looks.
HARDWARE INFORMATION: IMAC 27´, Intel Core I5, 3,4 ghz proccesor (one proccesor), 32 GB RAM, NVIDIA GeForce GTX 780, (VRAM (total): 4096 MB),
I´m sorry I can´t explain myself better but my english is not as perfect as I wish to write correctly all the information
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If you're experiencing this crash only when applying the Red Giant Magic Bullet Looks effect, then you need to contact Red Giant for technical support with this issue.
Also, why are you not using the current version of After Effects (13.2)?
Actually I´m using the 13.2 version, I just check it in the preferences. I thought 12.2.1 was the latest version. Sorry.
Excuse me Todd, is there any option to talk with a spanish-speaking agent. I have many problems, not only with AE, and it´s very difficult to me to explain myself in english. Thanks
It doesn´t work in spanish. Though I realized something. I recently bought a plugin called Filmconvert, and looking in his settings, there is one called Render Options, It was set as "render with GPU". My GPU is not approved by adobe (in fact, the program renders in CPU). Could it be a reason for crashing?
Txuf the language support varies by region. Please make sure that http://www.adobe.com/ is set for the region/country/language you are located in. Our chat support agents also have built-in language translation within the chat session.
Finally as an alternative you may want to have a local friend or colleague who maybe able to assist with the translation. You could have them available during your next direct interaction with our support team at Contact Customer Care.