1 Reply Latest reply on Feb 25, 2015 3:29 PM by A.T. Romano

    why does my program keeps closing down?

    grandma gina 21

      I have used this program only a couple of times. I did not have a problem in the past.  this morning the program started to just close down for no reason.

        • 1. Re: why does my program keeps closing down?
          A.T. Romano Level 7

          grandma gina 21

           

          What version of Premiere Elements are you using and on what computer operating system is it running?

           

          When did the shutdown occur...

          a. immediately when you opened a saved closed project that you had worked on?

          b. after you opened a saved closed project and worked on it for 10 minutes or more?

          c. other

           

          What are the properties of the files that you have in the project? Did the problem persist even if you started a

          new project?

           

          You have not given enough details for us to help you. Please supply answers to the basic questions above. When was the last

          time that you worked with the program successfully? What did you do with the program in the past and what are you wanting

          to do with it now?

           

          We will be watching for your details which will help us help you.

           

          Thank you.

           

          ATR