This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
At times there might be technical glitches, please contact Adobe support as mentioned above or you can personally message me the order detail & your Adobe ID. I can get that checked for you.
If you are being double charge Adobe will certainly return the money.