I have created using the synonym editor groups of words that
mean the same. However, when conducting a search, I get
inconsistent results. I have even tried adjusting the tolerance in
the RoboEngine as low as 60. "Buy Back = Buy-Backs" returns
successful topics; "cost of living = cost-of-living" returns zero
search results, even though I have a topic in my help file titled
Cost-of-Living Adjustments. I even tried a directional
synonym by creating a condition that if the person types "cost of
living" RoboHelp will search for topics containing cost-of-living.
That doesn't even work. I do not understand why I keep getting
inconsistent results with the synonym editor. Can anyone help me
resolve this dilemma?
The synonym editor seems to be the most confusing tool to
understand and use in RoboHelp.