1 Reply Latest reply on Feb 27, 2015 10:24 AM by Ned Murphy

    How do I deactivate when the deactivate tab is grayed out.


      I am trying to deactivate an installation of CS6 on a PC, running windows 7.  The product was activated with the offline activation method.  The deactivate tab under Help is grayed out but the product is activated.  The PC is now connected to the internet.  How do I proceed?