I'm sorry you ran into trouble here. There are a few things we can check right away to start debugging this:
- First, would you try signing out of the Creative Cloud app and see if this solves the issue? This can be found under: Gear > Preferences > General > Account.
- Could you try quitting/restarting the Creative Cloud app. Did this solve the issue?
- Could you try Turning File and Font Sync off under: Gear > Preferences > Fonts. Wait a second, then turn it back on. See if the font/s show up and if not, try syncing again. Did this solve it?
- Could you tell me if you're on the Windows/Mac OS X and the version?
If none of those worked, would you attach the CoreSync files and send those to our support email: firstname.lastname@example.org?
On the Mac, the folder can be found here:
(You'll want to open the Finder, click Go, in the menu, hold down the "option" key and you'll see the Library folder.)
You can find the files under: C:\Users\user name\AppData\Roaming\Adobe\CoreSync\coreSync-2013-08-xx.log
I know this is a lot. Thanks for your help here.