4 Replies Latest reply on Mar 2, 2015 12:37 PM by goofydiver

    Audio keeps dropping out. Orignal file audio is ok.

    goofydiver

      Audio keeps dropping out. Orignal file audio is ok.

        • 1. Re: Audio keeps dropping out. Orignal file audio is ok.
          A.T. Romano Level 7

          goofydiver

           

          What version of Premiere Elements and on what computer operating system is it running?

           

          What are the properties of your source media? And, if possible, please tell us the brand/model/settings of the camera or device that recorded the audio.

          Is the audio a separate audio file or a component in an video audio file?

           

          What is your project preset?

           

          Thank you.

           

          ATR

          • 3. Re: Audio keeps dropping out. Orignal file audio is ok.
            A.T. Romano Level 7

            goofydiver

             

            Thanks for your reply, but it was posted without a message.

             

            When your schedule permits, please try again to post the information requested.

             

            We are eager to see you move forward with your Premiere Elements workflow, and we believe that

            the answers to the questions will be the start of us helping you achieve that goal.

             

            Thank you.

             

            ATR

            • 4. Re: Audio keeps dropping out. Orignal file audio is ok.
              goofydiver Level 1

              What version of Premiere Elements and on what computer operating

              system is it running? Version 13, PC with Windows 7

               

                   What are the properties of your source media? Do not understand what

              you are looking for. But hare is some info

               

                   Length 00:01:23 Size 311MB, Frame Width 1920, Frame Height 1080,

              Frame Rate 29 frames/sec, data rate 29977kbps, total bitrate 31616kbps

               

                   And, if possible, please tell us the brand/model/settings of the

              camera or device that recorded the audio. Canon 70d, default settings

               

                   Is the audio a separate audio file or a component in an video audio

              file? Component of video

               

                    What is your project preset? default

               

                    Also I was able to reload orginal file and there was no audio drop

              out. But I need to understand what can cause this issue. But when I

              load this file into Power Point 

               

                   I am also having issues playing the saved file (for view on

              computer). The audio drops out after about 20 second, video continues

              to play. This did not happen with the orginal file that had the audio

              drop outs in premiere. What dropped out in Premiere also dropped out

              in Power Point. 

               

                   If needed I can send you the file.

               

                   Thank you for your quick response

               

                   Ron