Hi Lenny, the two questions may be related but the trial is actually the same as the full version. I would suggest getting the serial number issue sorted out first. There have been known issues where a paid for product still shows up as a trial.There is not a lot the community can do. You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Lightroom
2. Serial number issues or activating my product
3. Click on the blue button: Still need help? Contact us – then click the button marked “chat now”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away.
Click here to get help now Contact Customer Care
Thanks Jon - I will try the chat option (didn't see that last time!) on Tuesday when I'm sat on her computer - we have the serial number in the email they sent but no matter if I copy & paste or hand type it in, it wont accept it.
I'm hoping I'll be able to sort the templates as well - might have to ask that at the same time ;-)
thank you - just wondered if I was doing something daft as I've not done this for awhile.
It is more likely that the problem is that the Lightroom Creative Cloud trial version has been installed and it is not possible to activate it with the license key.
Uninstall the existing Lightroom version using the operating system normal procedure, this will remove the actual application and will not interfere with the Catalog File, Preferences and other personal files.
(Win go to the Control Panel to do the uninstall, Mac OSX just go to the Applications folder and drag the Lightroom application to the trash).
Download the perpetual license version from the link below. Run the installation then enter the license key. It will be accepted just fine.
Thanks DdeGannes - will uninstall it all and try again on Tuesday when next there - thank you for the link as well.
Hopefully it will get all sorted now :-D