Yosemite sometimes has problems, often related to "default" permissions needing to be changed
-one person's solution https://forums.adobe.com/thread/1689788
Yup, all the above. Illustrator is mostly just unworkable. Will try some of the solutions and will let you know.
Thanks for tips.
There may be some information about my problems on the last link. I need to dig. The 1st two appear to pertain to people who HAD creative cloud on their Mac and then upgraded their OS to Yosemite. My 15 inch Retina Macbook was purchased in Late Oct 2014 it came with Yosemite. I had apple clone my Hard drive so that everything was nearly identical to my old system which was a 2011 17 inch Macbook that had the defective graphics card failure problem. So I had them fix it and dumped it for new 15 inch retina. I was NOT out of the woods. My purchased CS5 from the 2011 would not work unless I installed some type of Java file. At the time I said EFF it I'll just try the new Creative Cloud. Iam now a 1st time CC user. Photoshop, Illustrator, Indesign, Dreamweaver were all working until the past week. Actually Photoshop is the ONLY CC program that is currently working correctly as far as I know.
The 1st Glitch occurred about a month ago when I was trying to print a file in Illustrator. Everything was fine with the program until the print preview panel was showing my art about 75% smaller than what it actually was. No matter what setting I used it never printed correctly. I sent the file to other people and they had no issues. I called tech support. They were baffled as they watched via remote connect to my computer. We ended up resetting the permissions and opening the document from my Macbook screen. The problem went away as long as I moved the artboard to the macbook screen. NOW the program and others is almost unusable from my external screen. They ONLY work on the Macbook screen. My system setup is so the Macbook has most palettes visible, and the external screen is used for working on the artwork. Adobe or Mac better do something quick. The work I do is completely undoable from a 15 inch window. I just downloaded that Java file to run my old CS5 and it all works fine at this point. But it's absurd I'm paying a monthly fee for glitchy software. I've never seen anything like this using Adobe and Mac products in my 18 years experience.
Something happened with a recent software update from either Adobe or Apple in the last 2 weeks. Both had updates recently, I just don't recall which one could be responsible for latest round of glitches.
So I tried all the mentioned steps. Uninstalled, used the CC tool and installed again (Creative Cloud) but, Illustrator is still unworkable. If I have the application frame on my second monitor I can not open a new file, the whole dialog does not appear and the window freezes. If I have a document open and I try to use any vector tool, the lines shoot to the topleft corner of the application frame. Absolutely unworkable!!! How do I get some adobe folks on this, since I dont like paying for this tripe!
I had an interesting discussion with an Apple Joint Venture Tech a few days ago. He claims that Adobe CC 2014 and on is having trouble with some type of programming language called Mercury that handles external displays in the latest 10.10.2 update. They are aware of the problem but didn't say that Apple was doing anything to resolve it. He suggested waiting for Adobe to fix the glitch on their end. EFFING! unbelievable!!
Ah yes, sorry. Found that one out myself too. Should have reported to the thread for everyone to see Had contact with the Customer Care and they told me they are aware of it. I did notice an update passing by. Will try and see if it is finally fixed (I stopped working on my new setup because of this).
--- email ----
Thank you for your email.
We would like to inform you that the issue that you are facing is a known issue with the Ai CC 2014 (18.1) version. We have already reported this to the engineering team and they are currently working on it to get the fix.
You can expect the fix with the next update of the application.
We apologize for the inconvenience.
Thanks & Regards,
Design Support Engineer
Adobe Technical Support
WELL well well! After over a month of tech support calls with Adobe and Apple Genius's as to why and when they will fix the problem, the most recent update to Yosemite 10.10.3 appears to have FIXED the problems. Although I feel I should do further testing to confirm.
There were at least 3 conversations I had with Apple about this issue and every time they said Adobe is the one that needs to correct the problem.
I am interested to find out how you are fairing now? Have you updated to El Capitan? Did the issues return?
I bought a new 15" retina macbook pro last week. It is running El Capitan 10.11.3. I specced it as high as possible to handle Adobe CC. This is to be a dedicated graphics computer for work.
I am experiencing many bugs when using Adobe CC apps.
Apple are brickwalling me with claims of third party software to blame and refusing to look any further into this or offer any solution.
Contacting Adobe support has taken up most of my week. They have provided patches for some of the issues. They are still looking into other issues. Meanwhile this new macbook pro is still not performing as expected and I am loosing confidence it ever will.
Do you have any advice who or where I should contact to get any progress?