3 Replies Latest reply on Mar 10, 2015 2:50 PM by theatrep299844

    Change from sendnow.com to AdobeSend

    nadinac49792772 Level 1

      Sendnow.com wasn't broken.  You broke it.  "New and improved" is "new and crappy".  Programmed by Curly, Larry & Moe.

        • 1. Re: Change from sendnow.com to AdobeSend
          theatrep299844 Level 1

          Agree that i was a good product and was replaced with an inferior one.

           

          Also, I have transcripts from chats with two different Adobe employees (June 2014 and September 2014) who promised that Adobe had retained the tracking data (not the files). They said that the tracking data would not be available to users at the time of the transition from Send to SendNow, however both promised that eventually the data would be migrated from a SendNow account to the new Send account.

           

          Now, the word on the boards here from other Adobe employees is that the tracking data is gone.

           

          Adobe sold us all on being able to "Track who downloaded what, when." Were we instead sold a bill of goods?

          • 2. Re: Change from sendnow.com to AdobeSend
            bob.treitman Employee Moderator

            As I replied to your other posting...

             

            I'm extremely sorry that you were misinformed by someone at Adobe, but there never was a plan for migrating any data -- files or tracking data  -- from SendNow to Adobe Send.

            We had multiple email announcements to all SendNow subscribers that included this:

             

            On January 6, 2015:

            •     SendNow will be fully retired, and you will no longer be able to access files or use SendNow.

            •     Previously sent SendNow files, and all associated information, will be deleted from Adobe servers. Recipients will no longer be able to download files.

            • 3. Re: Change from sendnow.com to AdobeSend
              theatrep299844 Level 1

              I appreciate that you are extremely sorry.

              What can Adobe now do about having broken this promise of a user being able to "track who downloaded what, when."

              And, what expectation is there that Adobe won't at some point delete all tracking data for Send?