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Why does Creative Cloud Setup stop working when I re-install the program?

New Here ,
Mar 02, 2015 Mar 02, 2015

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I have Photoshop CC and Lightroom CC trough Creative Cloud. But then Creative Cloud stopped working -and now I need help to get CC  running again.

I have read the troubleshootingpages and this is what I have done so far:

  1. I uninstalled Creative Cloud
  2. Restarted the PC
  3. Downloaded and run CreativeCloudSet-Up.exe
  4. After about 5 minutes of downoading and installing:
    Creative Cloud Setup has stopped working.

Problemsignatur:

  Navn pÃ¥ problemhendelse: APPCRASH

  Programnavn: CreativeCloudSet-Up (5).exe

  Programversjon: 2.9.1.474

  Tidsstempel for program: 54e11f94

  Navn pÃ¥ feilmodul: AdobePIM.dll

  Feilmodulversjon: 2.9.1.474

  Tidsstempel for feilmodul: 54e11f95

  Unntakskode: c0000005

  Unntaksforskyvning: 00010e25

  OS-versjon: 6.1.7601.2.1.0.768.3

  ID for nasjonal innstilling: 1044

  Tilleggsinformasjon 1: 0a9e

  Tilleggsinformasjon 2: 0a9e372d3b4ad19135b953a78882e789

  Tilleggsinformasjon 3: 0a9e

  Tilleggsinformasjon 4: 0a9e372d3b4ad19135b953a78882e789

I have done this 5 times and NOTHING HELPS.

ANY CLUE WHAT TO DO??

..

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Adobe Employee ,
Mar 02, 2015 Mar 02, 2015

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Bjørnarj6963233 I would recommend utilizing the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application.  Also which operating system are you using?

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