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Application Error while generating printed documentation

New Here ,
Mar 02, 2015 Mar 02, 2015

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I have Rh 10 installed in my 64-bit machine with Windows 7 OS.

The problem is when I click Printed Documentation and click Next in the Printed Documentation screen, Rh crashes.

Without clicking Next, if I click Save & Generate, pdf is generated with missing topics.

When I check the event log, I see Application Error. What exactly is causing this crash? Please help.

Rh crash.png

event log.png

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correct answers 1 Correct answer

Community Expert , Mar 10, 2015 Mar 10, 2015

Which version of Word do you have installed and is it the 32 or 64 bit version?

The latter will not play nicely and even Microsoft recommend the 32 bit version for compatability with other apps.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Community Expert ,
Mar 10, 2015 Mar 10, 2015

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Which version of Word do you have installed and is it the 32 or 64 bit version?

The latter will not play nicely and even Microsoft recommend the 32 bit version for compatability with other apps.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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