1 Reply Latest reply on Mar 3, 2015 4:02 AM by Beverley Gray

    Why is cancelling so difficult?


      Adobe, so many threads on here - and discussions all over the web - about why is it so difficult to cancel a cloud subscription?


      I have been a subscriber for 3 years. My renewal date is end of March 2015. Why does your system send me around in a circle that provides no option to actually cancel? I'm directed to contact support even though the UK is not in the list of countries that require me to contact support.


      I'm serving notice that I wish to cancel according to my rights within the contract. I will not contacting support. I will not discuss this any further. I've spent too long already.

        • 1. Re: Why is cancelling so difficult?
          Beverley Gray Adobe Employee

          Hi there


          Please accept my apologies for the frustration caused.


          As you are in the last month of your annual commitment you should have the option to cancel from within your account.  I will look into this issue and ensure your subscription is cancelled.


          Kind regards



          1 person found this helpful