Please explain your question a bit further. Is the following your scenario?
1. You installed Adobe Premiere Elements 13 (on what computer operating system?) Assumed from installation disc and to the default location on the Local Drive C.
2. You are inserting your installation disc into the burner tray, the burner being the E drive? And, you get a message about empty E drive instead of the AutoPlay for
you to click on to start the installation path?
There is a known problem with Premiere Elements 13/13.1 where installation of this version generates a No Disc error. The fix for that is deleting or disabling the OldFilm.AEX
file in the path
Adobe Premiere Elements 13
and in the NewBlue Folder is the OldFilm.AEX file that you delete or disable by renaming it from OldFilm.AEX to OldFilm.AEXOLD.
What type of Blu-ray DVD burner or DVD/CD burner was involved in this situation - internal or external?
1. The PC is a Dell... Win 8.1 with i7 processer... Yes this is what happened
2. No we did not do this
We tried turning off defender ie antivirous program & turned off windows firewall. Then tried the update ... it failed the same as before.
Thanks for the reply.
What did the E drive represent? What was your drive letter substitute that got rid of the message "E drive empty"? Does the newly named E drive still function
for the function for which that drive existed?
If 2 is not the case, are you confirming that this E drive not empty message pop ups when you are in the Expert or Quick workspace in a new project?
Your suggestion to rename a file in Adobe Premiere Elements from OldFilm.AEX to OldFile.AEXOLD worked.
Thank you for your help.
Great news. Thanks for the update. Great job of follow through on the troubleshooting.
This is the first time I have seen E Drive Empty fot the OldFilm.AEX file involvement. So, very
good information to have to help all.