3 Replies Latest reply on Mar 4, 2015 3:54 PM by ssprengel

    Creative Cloud and LR Serial No

    Treffynnon

      I took out a CC subscription yesterday and downloaded the trial version of LR and PS by following the Lest Get Started link from my welcome email.  PS CC runs fine but LR asks for a serial number, which I don't have.  I have spent 45 mins going around the support area and can find no solution.  It recommends Chat as the best contact option (24x7) but it's greyed out. Talk about frustration! Can anyone please help with this?  Thanks.

        • 1. Re: Creative Cloud and LR Serial No
          DdeGannes Adobe Community Professional

          Lightroom via the Creative Cloud does not come with a license key. You have log on to your account through the Creative Cloud Application Manager and install from there.

          If you are being asked for a license then it means you have the Perpetual Licensed version of Lightroom installed, you will have to first uninstall using your operating systems normal procedure. This will just remove the LR application and will not interfere with your Catalog, Preferences and other personal files.

           

          Log on to your CC account and the application manager should show available for "install" proceed and everything should be fine.

          • 2. Re: Creative Cloud and LR Serial No
            Treffynnon Level 1

            Thanks for your reply.  I installed via the CC application manager.  It now shows that I'm running trial versions of LR and PS.  Why should deleting a redoing the same thing again give a different result?



            Screenshot 2015-03-04 11.08.00.png


            • 3. Re: Creative Cloud and LR Serial No
              ssprengel Adobe Community Professional & MVP

              There are two licensing models for LR and each LR type has its own installer.

               

              You would have trial versions of the CC-login-licensed LR and PS if you have not yet paid the $50/month for a full subscription or the $10/month for the Photography Plan subscription or at least if the payments have not been approved or the local CC Manager doesn’t know the payments have been approved.

               

              You would have a trial version of LR that asked for a serial number if you installed LR from disc or downloaded an update from the Adobe Updates page:  http://www.adobe.com/downloads/updates/ which only works to download non-CC products.

               

              From what you’ve said, you installed PS and then maybe LR from the CC Manager, but then installed a LR update from the Adobe Downloads page, so have switched LR from the CC-licensed version to the serial-number-licensed version.

               

              If you have actually paid for the Full-CC or Photography Plan subscription then you would be licensed via the CC-login, and merely need to uninstall the serial-number-licensed LR you accidentally installed, and sign out of the CC Manager desktop app, then perhaps reboot, and reinstall LR from the CC Manager app using the Install button next to LR in the Apps list.

               

              Also, your message only included a filename not the actual contents of the screenshot.