2 Replies Latest reply on Mar 1, 2007 5:45 AM by Kathy_OCNC

    Can user roles by transferred to new web server?

    Kathy_OCNC Level 1
      Our ISP moved our files to a new web server since we were running out of room on their old server. However, our user roles did not get transferred. The settings for Administrator, Publisher and Writer were moved, but our custom roles were not. Is there a way for these roles to be transferred from the old server?

      Thanks,
      Kathy
        • 1. Re: Can user roles by transferred to new web server?
          Tom Benjamin Level 1
          Did your ISP copy all of the _mm directory files? There's a cthub....csi file in there that holds all of the role settings in it (at least it does in Contribute 3 running the CPS).
          • 2. Re: Can user roles by transferred to new web server?
            Kathy_OCNC Level 1
            Thanks for your response.

            We aren't using CPS, but it looks like our ISP moved the files from the _mm directory. But the cthub....csi file on the new server is much smaller than it was on the old server (11 K vs 53 K). It looks like the default roles (Administrator, Publisher, Writer) were moved somehow because the user names associated with those roles are displayed. But none of our other roles are showing up.

            One other bit of information ... the name of our web server/URL has changed with this move. I don't know if that would make a difference.

            Kathy