4 Replies Latest reply on Mar 5, 2015 7:01 AM by CoryG-L

    Lightroom isn't importing Star Ratings any more.

    CoryG-L

      We run Lightroom 5.7 on five PCs in our office. Recently one of the instances of the program has stopped importing star ratings entirely. I uninstalled Lightroom on that machine and reinstalled it, and was confused to see that all of our imports and settings from before the uninstall were still there. I expected that a reinstall would wipe the library and settings, but this didn't happen. This reinstall didn't do anything to LR's missing star ratings. Our import dialog is set to import embedded and sidecar metadata, so that's not the issue.

       

      To summarize our workflow: we shoot RAW, star rate in a program called FastPictureViewer, import to LR, perform edits, and export jpegs. This workflow is the same on all machines we use, and settings are consistent across the machines. We've tested an import using a folder of images that is star-rated on a different machine, and the ratings come in with no issue.

       

      What could be causing Lightroom to fail to import XMP star-rating data for this one machine?

        • 1. Re: Lightroom isn't importing Star Ratings any more.
          CoryG-L Level 1

          Some additional info: Quitting Lightroom shortly following any (missing-stars) import yields the following popup: "Adobe Lightroom is not finished writing metadata changes into XMP, do you still want to quit? You will not lose any data if you decide to do so. Adobe Lightroom will finish writing metadata changes into XMP the next time you launch it."

           

          There is no progress bar for this operation, or any indication anywhere that a process is running. Why would Lightroom be writing metadata changes, when it's supposed to be importing the metadata as-is, and no in-program changes have been made to the images yet?

          • 2. Re: Lightroom isn't importing Star Ratings any more.
            johnrellis Most Valuable Participant
            What could be causing Lightroom to fail to import XMP star-rating data for this one machine?

            Make sure that LR isn't configured to have a metadata preset being applied in the Import window:

            Untitled.png

            • 3. Re: Lightroom isn't importing Star Ratings any more.
              johnrellis Most Valuable Participant
              Why would Lightroom be writing metadata changes, when it's supposed to be importing the metadata as-is, and no in-program changes have been made to the images yet?

              Most likely there is some metadata field that actually gets set or changed during import for a legitimate reason.  You could find out which fields by saving away a copy of the .xmp sidecar before you do the import, then do the import, wait, and then compare the modified .xmp sidecar with the original.  (Or upload the two .xmp sidecars to Dropbox and post their links here, and I'll do the compare.)

              • 4. Re: Lightroom isn't importing Star Ratings any more.
                CoryG-L Level 1

                This was it exactly. Big d'oh moment; the star rating in a commonly used preset had been accidentally checked with no rating set.