good night, last October 27, 2014 I bought the package of 119 dollars that comes with photoshop and lightroom for one year. 27 January this year I get a message saying I had to renew the packet message. I do not understand why I have to renew it again I have just four months
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
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-Click on the blue box "Still need help? Contact us"