I am about to start a new project and have been asked to
consider AuthorIT before purchasing the RoboHelp 6 upgrade. This
project will involve authoring CHM Help for a new .NET application.
I currently have RoboHelp X5 and have been using RoboHelp since
As much as I've loved RoboHelp through the years, I'm at my
wit's end with Adobe. I've been trying since Jan 25 to purchase
upgrades to FrameMaker and Acrobat, been on the phone with customer
support a whopping NINE times, been told the products didn't ship
because (a) they were ordered from a quote, then (b) because I had
an old customer ID number, then (c) they were stuck in the system
for some reason, and the last straw today: because my credit card
was declined (!) -- it's been one excuse after another, apologies
all over the place, and still no software. Given this experience
(of begging this company to take my business for nearly a month and
still being unable to get the upgrades I need), I'm hesitant to
start down this path again with a RoboHelp upgrade. It remains to
be seen if I'll EVER get the FrameMaker and Acrobat upgrades
ordered in January... (Sorry -- I'm ranting.)
Is anyone out there familiar with AuthorIT and how it
compares to RoboHelp? Any advice or gotchas? By the way, this Help
file will be integrated with the application, include
context-sensitive Help, and not be Web-based. I assume that means
there's no need to even consider purchasing RoboHelp 6 Server, only
the upgrade for RoboHelp x56 Office.
I'm probably not the most unbiased witness, as I've used RH
for, well, a long time. I've also had to use AuthorIT in my current
job. As far as ease of use goes, RoboHelp wins hands down. AuthorIT
excels at creating customized documentation with a high degree of
granularity, but is hardly intuitive. I have employees who have
been using it for years that still dislike it. What can I say?
Both create all the major help formats and Word docs, but
AuthorIT often demands more post-production tweaking. You often
have to resize images. Formatting and inserting images feels clumsy
in AuthorIT. The files are kept in a database, so are not so
accessible. The database does make versioning more convenient,
I try to steer most projects to RoboHelp when I can - it's
just easier for everybody.
Well I've used AuthorIT and RoboHelp for similar period; I
agree with Roger, RH is easy to use compared to AuthorIT.
The other things you may want to consider:
1. A great support from the forums (This is one of the best
forums I've ever used).
2. The Price - RoboHelp is cheaper compared to AuthorIT (at
least when my company bought RH X5, but X6 is the way to go)