0 Replies Latest reply on Mar 5, 2015 12:26 PM by garrettf75991914

    Premiere Pro CC Crashes upon video import

    garrettf75991914

      I just installed CC on my computer.  All the programs seem to be running fine, with the exception of Premiere Pro.  Whenever I go to import video (either by dragging video over or importing) the program crashes.  I went to  'Event Viewer>Windows>Logs>Application' to try and see what the problem was.  I could really use someone's help as one of the biggest factors in purchasing CC was for Premiere Pro.  This is was the log said:

       

      Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a

      Faulting module name: MXF_SDK_GenericContainer_DV_4.4.33_vs10.dll, version: 4.4.33.0, time stamp: 0x534d774c

      Exception code: 0xc0000005

      Fault offset: 0x00000000000116a0

      Faulting process id: 0x1a70

      Faulting application start time: 0x01d0577d4ee51810

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\MXF_SDK_GenericContainer_DV_4.4.33_vs10.dll

      Report Id: a92de2cb-c370-11e4-b686-ecf4bb1e4a36