Well, they don't have to host this user-to-user forum. That would be worse. I've never tried to get customer service from Adobe based on the numerous tales like yours, but I've gotten and given lots of help here. Maybe you should take a deep breath and ask your question or describe your problem.
I have wasted the last 1.5 hours waiting for any sort of customer service..
Well, at least two restaurants and a rental car company - and that is just in the last week...
In the time it took you to post your rant, you could have asked your question and maybe received an answer.