2 Replies Latest reply on Apr 26, 2015 10:15 AM by benxander

    ADE 4.0 - Error On Open - Windows XP

    kenz64062470

      Hi,

       

      I'm attempting to use ADE 4.0 on my Windows XP computer.  The installation completes successfully, but when I attempt to run the application (through the desktop shortcut or directly with the .exe) I get the following Windows pop-up:

      ***

      Adobe Digital Editions 4.0 has encountered a problem and needs to close.  We are sorry for the inconvenience

      ***

       

      The error report contains the following data:

      ***

      EventType: clr20r3

      P1: digitaleditions.exe

      P2: 4.0.0.0

      P3: 5406e7ee

      P4: digitaleditions

      P5: 2.0.0.0

      P6: 5406e7ee

      P7: 5d9

      P8: 7e

      P9: system.dllnotfoundexception

      ***

       

      I'm able to successfully install and run ADE 2.0 and ADE 3.0 without getting this or any other errors.

       

      Has anyone encountered this issue?  If so, what was the resolution?

       

      My operating system has all updates applied.

       

      Thanks,

      Ken