0 Replies Latest reply on Mar 6, 2015 3:04 PM by braydenm37796011

    why is customer service so useless?

    braydenm37796011 Level 1

      I have been trying for about 3 weeks to cancel my annual subscription, and remove my credit card from my account.

      WHY DO I HAVE TO WAIT ON HOLD FOR 10-20 MINUTES EVERYTIME TO CHAT TO A 'CUSTOMER SERVICE' PERSON to try and cancel my subscription.

       

      it's time to boycott Adobe creative cloud unless you can COMPLETELY manage your subscription in your own account WITHOUT HAVING TO WASTE YOUR TIME waiting for customer service to NOT HELP you with your request.  I've asked about 4 times so far and am getting a bit annoyed.