This is not Adobe. Rather user to user.
What did you do....purchase an online download of Photoshop Elements 13 from Adobe. Are you within 30 days of the date of that purchase?
In that case, please direct this question to Adobe Chat Orders to sort out the details of the purchasing situation and what you would like to do. Consider
clicking on the following link for Adobe Chat Panel Orders...
Membership, Account, Payment
Payments, Invoices, Orders
If the link does not hold its set, you will need to navigate to the Chat Panel using the above titles as guides.
Any questions or need clarification, please do not hesitate to ask.