1 Reply Latest reply on Mar 9, 2007 12:00 PM by ThinkInk

    contibute has encountered a problem and needs to close

    pivotal
      I get an error message when ever a client of mine tries to post to their web site using Contribute 2

      "Contribute has encountered a problem and needs to close"

      The client is in the UK and recently had to re-install the Contribute software onto a brand new computer following a power surge that killed his old computer.

      I resent the software to him and set up a new connection key.

      When I use the contribute software I have now problems or issues. It just when ever my client users the software he goes to edit a page and then it crashes?

      Thank you so much in advance for your help. I really appreciate your consideration.

      BACKGROUND NOTES
      I used Dreamweaver to remove the Contribute sharing and book in / out etc Then re-installed these privileges.
      Also got client to remove and also re-install the Contribute software. In case this was an install problem
      In addition got the client to install the update for Contribute 2
      Client running a brand new computer with Windows XP
        • 1. Re: contibute has encountered a problem and needs to close
          ThinkInk Level 2
          If you use a newer version of Contribute then your client, maybe yould should check if the Compatability Mode is checked.

          In the main menu go to
          1. Edit,
          2. Administer Websites,
          3. then choose the right website
          4. Point your mouse to Compatability (last in the list)
          5. If you have a newer version then your client: check Transition Mode,
          6. if you have the same version: check Compatability Mode.

          Maybe this will solve the problem.

          Good Luck