After publishing to the Web server several times, the server
eventually crashes and has to be rebooted. Our network
administrator thinks the RoboEngine is not releasing memory back to
the server once it publishes the help files. Is that possibly what
is happening? If so, is there a solution to get around the problem?
After the server is rebooted, the help file seems to run just fine.
I can't keep having the administrator reboot the server; it
prevents other agency departments and customers from accessing
information on the agency website while the rebooting process is
From what you are describing, it would sound as if you are
repeatedly publishing in fairly rapid succession. Maybe even
multiple times per day? If this is the case, I'm not sure you are
willing to scale back the publishing process? Perhaps once a week
It's been my experience with RoboHelp and basic WebHelp that
I might generate many times a day, but I might only have a need to
actually publish on a weekly basis.
Thanks for the feedback. I am indeed publishing several times
because I am trying to figure out why I get inconsistencies in the
synonym editor and why search results come up empty. I will have to
publish to the internal server until I get the search results
figured out, then publish to the external server. The problem only
seems to affect the external server.