1 Reply Latest reply on Mar 7, 2015 8:53 PM by John T Smith

    photoshop download?

    fernandacorsini

      hi, my computer is a PC. I'm trying to download photoshop cc, but in the end download appears that a failure occurred. if anyone can help me I would appreciate. this text appears on the error: Exit Code: 6 Please see specific errors below for troubleshooting. For example,  ERROR:    -------------------------------------- Summary --------------------------------------   - 0 fatal error(s), 2 error(s)     ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------  ERROR: Third party payload installer vcredist_x64.exe failed with exit code: -2147024546  ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\Admin\AppData\Local\Temp\{025FA35F-18F3-46CC-B807-EA7C8265FF7D}\Photoshop_15_LS 20_win64\Adobe CC 2014\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.co