I just bought a new custom-built PC few days ago, I also purchased the Premiere Elements 13 on Adobes website.
I started working on a video yesterday – and it was working so well and smooth – until it crashed.
The error is something like: “Adobe Premiere Elements 13 stop working correctly. A problem is avoiding Premiere Elements from running smoothly. Window is shutting the program down and will let you know when a solution is found” – nothing else..
I was cutting a 1:30 min video with AVCHD footage and the first crash came when I was just starting to fade the clips.
First time I did not save, but I saw it auto saving couple of minutes before crash. And that file could not be opened again. I started all over, used the ‘save as’ and saved a few times during working on the clip. Again it crashed out of nowhere. This time I could open my file again, but just for 5 secs and the BAM another crash. Tried again maybe it was open for 10 secs – again it crashed.
I waited a couple of minutes opened the file, and just wanted to export it as an mpeg 720p 30frames – when it reached 11-12% a got a new error ‘Error compiling movie, unknown error’ (this did not make the program shutdown, but just made me unable to export, no matter have many times I tried).
I am furious and I don’t know what to do???
I am used to Element 9 on my laptop. Where it runs slowly and it lacks. But I only experienced a few crashes with it and believed the reason to be my laptop starting to overheat.
New PCs specs:
Kabinet – LC-01 mATX Destop case
Bundkort – Asrock B85M PRO4 mATX
Processor - Intel Core i5-4570 3.2GHz
Ssd – KINGSTON 240GB
Harddisk - 1000GB Sata 6
Grafik – Asus GeForce GT730 1GB
RAM - 16GB DDR3 1600
DVD brænder - DVD-RW Sort DVD Brænder
Styresystem – Windows 8.1 DK 64-Bit
For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
I updated my driver - if it was not already up to date already, i am not sure.
Restarted my PC and went for premiere elements - It is still the same.
Have a good night.