What version of Premiere Elements on what computer operating system?
Are you running the program as Administrator?
Do you have the latest version of QuickTime installed?
What are the properties of your source files? What is the description of your export...
Publish+Share/Computer/MPEG with what preset (default or customized?) or something else for the export?
Let us start here and then decide what next.
I am running elements 13 on windows 8.1, I'm not sure about as an admin, I am not too familiar with the program. The file was playing the way described in windows media player, so I am not sure about quick time.
FOr the export, I was using what you described, with default.
Thanks for the reply.
Running as Administrator is important, so let us see if you are.
If you go to
User Accounts and Family Safety
Manage Other Accounts
how many accounts do you see, one or more....are you using the one that reads
As for QuickTime....please go to Publish+Share/Computer/QuickTime and see if you have Presets for that QuickTime choice.
You will need to scroll down to QuickTime toward the bottom of the Publish+Share/Computer list. Use the thin scroll bar
to the right of the choices for that. Look for Presets field. It should contain choice of presets for
NTSC DV 16:9
PAL DV 16:9
HD 1080i25, H.264, AAC 48 kHz
HD 1080i29.97, H.264, AAC, 48 kHz
After you select one from the list, you should be the default description for the selected preset.
If all that happens, then you have QuickTime installed.
Are the missing pictures only from the export file? Do you see these images before export? If so,
you may be involved in a Windows 8 issue involving MPEG2 support and Windows Media Player.
What is your player? If only Windows Media Player, then consider using the VLC player to determine
if that will work for you video and audio wise.
We will be watching for your progress.
Thanks for the follow ups.