1 Reply Latest reply on Mar 9, 2015 5:38 AM by Steve Grisetti

    Registration of  Photoshop Elements 13

    pierrem87041558

      I bought Photoshop Elements 13 on Amazon but cannot register it because the serial number on the box seems not to be the right one, how can I do ?

        • 1. Re: Registration of  Photoshop Elements 13
          Steve Grisetti Adobe Community Professional

          Well, this is the Premiere Elements forum.

           

          But in any event, if your serial number isn't working, you'll need to contact Adobe Tech Support and see if they'll issue a new one. (This is a user-to-user forum and we aren't able to do this.)

           

          Or you may want to contact Amazon.com, if this is a used copy of the program. It could be that it's previously been activated.

           

          Though even then, you won't get a message saying the serial number is wrong. Are you sure you're the correct serial number for each program?

           

          Serial numbers for Premiere Elements start with 1143, I believe, and numbers for Photoshop Elements start with 1057.