2 Replies Latest reply on Mar 9, 2015 9:43 PM by shreya

    "Error check activation" for my new book

    vincentc33483591

      I bought a book on saturday, but everytime I got de error message "Error check activation" I have my record on Adobe write on ADE, et I can't change it. What does this message means ? Thank for your answers.

        • 1. Re: "Error check activation" for my new book
          vincentc33483591 Level 1

          I tried to cancel Authorisation as said 8 days ago in other question, but I got message 'It's impossible to unauthorize, Please try again later!' ( I try to translate this from French: "Impossible de proceder à l'annulation. Veuillez réessayer plus tard!"  This message had occured on every try for four days. I really don't know what to do.

          • 2. Re: "Error check activation" for my new book
            shreya Adobe Employee

            If due to some reason, you are unable to deauthorize ADE, follow the below steps:

             

            Mac: Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

            ADE will be deauthorized now.

            Now Authorize ADE again.

             

            Windows:

             

            Choose Start > Run.

            In the Open text box, type regedit and then press Enter. The Registry Editor opens.

            In the left pane of the Registry Editor, locate the following registry key:

            HKEY_CURRENT_USER\Software\Adobe\Adept

            Right-click the Adept key and choose Delete.

            In the Confirm Key Delete dialog, click OK.

             

             

            Your authorization will be deleted.

            ADE will be deauthorized now.

            Now Authorize ADE again.