Moving to the Premiere Elements forum.
Your thread is now in the Adobe Premiere Elements Forum.
The news for libcef.dll and Premiere Elements 13/13.1 is not good, but please review the following
to determine if you have been there and done that for the troubleshooting described.
We will be watching for your follow up to decide the next course of action.
The only thing suggested in either one of those threads that applies to me
is to update my dreamweaver. I have now done that and still the program
crashes at start up with the same error. Please provide me with a solution,
if not a refund.
J Judson Lohman
Public Relations/Communications/Marketing Coordinator
Tecumseh Public Schools
On Mon, Mar 9, 2015 at 2:29 PM, A.T. Romano <firstname.lastname@example.org>
We are not Adobe here. Rather user to user. If you purchased Premiere Elements 13 as an download from Adobe, then you need
to seek a return/refund from it within 30 days of purchase. The following links can be used for that.
Membership, Account, Payment
Payments, Invoices, Orders
If the "Contact Customer Care" link does not hold its set, then you will need to navigate to the Chat Panel for Orders using
the above titles as guides.
If you purchased Premiere Elements 13 from an authorized reseller of the program, then you are governed by the return/refund
policy of the seller and need to contact it about the return/refund.
As for troubleshooting your issue, I will go over what has been written in the links above to determine if I can add any more to those.
But, as to the matter of libcef.dll, I have not seen a solution and follow up by the Adobe Staff person who entered the thread in the first
link. The frequency of the Adobe presence in the Adobe Premiere Elements Forum is not defined.
Please let me know if you want to continue on the user to user basis to try to find an answer that has not yet been found or made known by