5 Replies Latest reply on Mar 9, 2015 3:00 PM by Peter Spier

    How to Identify Which Plug In is Missing?

    gbeberman Level 1

      Years ago (back in 2007), we were given some Indesign files as reference for a client's work.  We never needed to open them and, if I recall correctly, we tried but had a problem.  I believe we got an error saying that a special plug in was required.

       

      Now we definitely are getting an error like that.  Upon opening it, we get an error that says, "Adobe InDesign may not support the file format, a plug-in that supports the file format may be missing, or the file may be open in another application."  The file format should be supported.  And the file is not open.  Is there any way to tell what plug-in might be missing?

       

      BTW, I'm still working in CS6

       

      Thanks!

        • 1. Re: How to Identify Which Plug In is Missing?
          Peter Spier Most Valuable Participant (Moderator)

          More than likely they are not InDesign files, or (much less likely) there also happens to be a lock file in the same folder...

          • 2. Re: How to Identify Which Plug In is Missing?
            gbeberman Level 1

            I'm pretty sure they are indesign files.  They sent us a batch of others which also open.  The other batch appear to be comps.  These are final production files.

             

            Strangely, I'm also having problems with some Photoshop files they gave us.  I wonder if they were all somehow corrupted.  I vaguely recall a conversation about a special plug in.  But, it was so long ago . . .

             

            Anyway, is there some way to ID the plug in this message says could be missing?

            • 3. Re: How to Identify Which Plug In is Missing?
              Peter Spier Most Valuable Participant (Moderator)

              If it really were a missing plugin, ID would normally identify the plugin.

               

              While it's possible it's file corruption, 99.9% of the time it turns out the files are not what you think they are, especially if they have no file extensions (and even if they do when sombody just renamed them thinking that would convert them).

               

              Open one in a plain text editor and paste the first two or three lines here.

              • 4. Re: How to Identify Which Plug In is Missing?
                gbeberman Level 1

                Thanks for the tip.

                 

                I opened one of the failing files and an openable one in BBEdit.  They look nothing alike.  Below is the failing one. 

                 

                Still, this is weird.  The file has an indd extension.  And, it looks like it was packaged by InDesign.  It's in a folder with a Links folder and a Fonts folder.  Could it be so old that it's unopenable by CS6?

                 

                Thanks!

                 

                ∑µ˝∂ µ∂µ∑µ∑µ˝∂ ¥∑∂˛µ ¥µ∑≥∂∂∑¥∑∑µµ∑∑µ∂∑∏≥∂¥∑∂˛¥ ≤≠∞≠´¶ôéåäéâ˛ÖIàçêôúõùú†ùù††¢•¶™≠¨ØØ≥¥µ∑∏π∏ªºææøø¿¿¡¬√√≈»…≈……  ÕÃÃÕÕŒ“œ”œ–ŒÃÕÀÕ «ÃŒÕŒ–”——˝”

                ’””‘”’’”÷◊“˛’"‘”◊›‰ÁÎÎÏÎÌÏÎÏÏˉ‚ʂ„„‚„‡‚‡fl„‚fl‡fl˝·fl˛‡ „fl‡fl˝‡1·„‚‚fl‚‡‚·„„‰„‚Ê·„flŸƒ´†òãÅÑáäâåçèìíòñúõ†õû†¢£§••§ß˛® ©™©≠´©™´˛≠ ÆÆ™™©≠≠¨≠ØÆØØ˛Æ¸Ø,Æ∞Ø≠∞Ʊ∞±∞≠ØØ∞ÆØØÆ≤Ø∞∞≠±±∞≤±≥≤±±≤∞¥±≥±¥≥≤∞¥≤±˝¥+≥µ∂¥µµ¥¥∂µ∂∑∂π∫∂∑ππªº∫π ººΩææΩ¿¬¡¡√¡√¡¬¡ƒ∆≈∆≈˝«

                …» ÀÃÕœÕÕœ–œŒ–˛œ#Œœ—“—–“”œœ——–—–”‘‘ÿ÷ÿ⁄Ÿ€‹fi‡„‰ÂÈÍÍÏÓÓ˚ÔÅÒ˚Ô ÓÏÏÊÈˉ‡fiŸ◊”À¿√¬¡ææΩææ˛Ω ¿Ωøø¿Ωø¡¿Ω¿øæºæΩæ溺øø¿º˛Ω æ¬πºΩøø˛æ øøææøΩΩ≈ºΩΩøΩ˛æpπΩøæøæΩΩ溺ææøø¿ΩΩºøƒ¡¿æøøΩøΩ¿æ¿øΩæø¿øæøøæ¡æ¡øæøø¡ºææ¬æøø¡æ√¬√¡¬¡¡¬¬¡√¡¬√ «¬√…≈ƒƒ¬¡«¬¬ƒø√æ∆¬¬√√ƒ√≈¡¡¿≈√√¿√¬√√¿√√¡‚•ˇ ⁄ÃÀ ÀÕ ÀÀ À » ÀÕÃÀ…»ÀÃÀ˛ÃN ÃÀÃû…À…ÀÀ ……»«»……»««∆…«∆««≈∆«»√∆√√¿ƒƒ≈¬¬√æ¡¿øΩ¿øæΩªºæ∫πº∫∑∑π∫∏∂∏∫µ∑∂∑∂∑∑∂∑∂∑¥˛∂¥˝∂Pµ∑∂¥∂µ≥µ∏≥∑µ∂≥∂∏ ∑∑µ∂µµ∂∑¥¥≥∂∂µ∂¥≤≠≠®©¶ôçããèäÜÜáâéëôùúûù°ûû°°£ßß´Æ≠Ø∞¥µ∑π∫ª∫Ωæøø¡¡˛¬

                • 5. Re: How to Identify Which Plug In is Missing?
                  Peter Spier Most Valuable Participant (Moderator)

                  If that's an InDesign file, it's corrupt. That doesn't have the right header format, and it doesn't look like any file I recognize.