I have the same problem - have you had any success resolving this problem?
i was reading a similar problem on a 2013 forum
Still having the same issue... did you get a solution to it?
No success in resolving this issue
Subject: Acrobat Pro XI gives an error when trying to use the Get the Others to Sign feature.
Acrobat Pro XI gives an error when trying to use the Get the Others to Sign feature.
created by bernadineb29227436<https://forums.adobe.com/people/bernadineb29227436> in Security & Electronic Signatures - View the full discussion<https://forums.adobe.com/message/7737990#7737990>
It has just been resolved this week. I contacted EchoSign Help and they determined it was an internal firewall and proxy issue from my organization. I had to request for our IT group to assess it first. Once our internal IT group analyzed the errors, they saw where the failures were happening. Our IT group then sent it over to our Cyber Security team, they expanded the internal permissions of Adobe Pro XI to access the internet through the proxy. It took several attempts to ensure that all of the necessary URLs were given exceptions for it to work. They were watching my usage logs live as I tried to connect to track down the URLs that were being blocked to resolve the permissions. One key thing that really helped is when I would test the latest configuration our IT group had me log off every application I had running along with Outlook. I hope that helps. If you need a more technical explanation, I would be happy to reach out to our IT group and have them contact you directly.
It works great now that our Cyber security group has allowed Adobe PRO XI and EchoSign to interact.
I hope this helps,
See my answer above, we did get it resolved.
Here is the technical explanation -
It was actually pretty simple, all that needs to be done is a “web authentication rule” was created to allow the source: any to access the destination: echosign.com. You can’t specify a specific user to have access because the Adobe application itself is what is asking for permission to reach the site. Therefore the source is left as ANY instead of a specific user.
Hope that helps.
Sincerely, M McNeill
1 person found this helpful
I have an idea that this means I need to edit preferences in Adobe .. can you please provide a step-by-step where to start?
I have no IT department to go to. How does one fix this on a single account???
Could somebody please explain to a techno phobe exactly how I change the web authentication rule so I can use this again please?
All help greatly received.