1 Reply Latest reply on Mar 10, 2015 8:55 AM by bob.treitman

    "Track who downloaded what, when," however Adobe deleted all tracking data when forcing the move from SendNow to Send

    theatrep299844 Level 1

      I have transcripts from chats with two different Adobe employees (June 2014 and September 2014) who promised that Adobe had retained the tracking data (not the files). They said that the tracking data would not be available to users at the time of the transition from Send to SendNow, however both promised that eventually the data would be migrated from a SendNow account to the new Send account.

       

      Adobe sold us all on being able to "Track who downloaded what, when." Were we instead sold a bill of goods?

       

      Am desperate for an answer.