2 Replies Latest reply on Mar 14, 2015 9:34 AM by trippleripple

    Unable to download e-books after PC upgrade.  I recently upgraded my laptop to one from the same vendor so all I had to do was to upgrade a few drivers on the hard drive.  Unfortunately my copy of ADE is not so cooperative.  Every time I try to download a

    trippleripple

      I recently upgraded my laptop to one from the same vendor so all I had to do was to upgrade a few drivers on the hard drive.  Unfortunately my copy of ADE is not so cooperative.  Every time I try to download an e-book I get the message "E_AUTH_BAD_DEVICE_KEY_OR_PKCS12".  Uninstalling ADE (all three versions) along with cleaning the registry does not clear the error.  And I cannot de-authorize and reauthorize my new laptop as the de-authorize option is greyed out.  Anyone else encounter this issue?