1 Reply Latest reply on Mar 12, 2015 9:19 AM by trippleripple

    unable to download e-books

    trippleripple

      I recently upgraded my laptop to one from the same vendor so all I had to do was to upgrade a few drivers on the hard drive.  Unfortunately my copy of ADE is not so cooperative.  Every time I try to download an e-book I get the message "E_AUTH_BAD_DEVICE_KEY_OR_PKCS12".  Uninstalling and reinstalling ADE (all three versions) along with cleaning the registry does not clear the error.  And I cannot de-authorize and reauthorize my new laptop as the de-authorize option is greyed out.  Anyone else encounter this issue?