6 Replies Latest reply on Mar 12, 2015 8:33 AM by A.T. Romano

    Why isn't Adobe Premiere Elements 12 Launching???

    PIBZY

      I've had Adobe Premiere Elements 12 ever since I got my windows 8 laptop. I upgraded to 8.1 a while ago and still APE12 worked fine. But lately, about 2-3 weeks ago, Adobe stopped working. I will double click the launcher and it simply WILL NOT LAUNCH.

       

      My computer apparently has all the requirements to run it, considering i ran it for years before this happened. how do I fix this ?

        • 1. Re: Why isn't Adobe Premiere Elements 12 Launching???
          John T Smith Adobe Community Professional & MVP

          From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
          •You MUST use an account with Administrator Privileges to run Premiere Elements
          •(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
          •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.1 update)
          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
          •If you are getting error message(s), what is the full text of the error message(s)?
          •What were you doing when the problem occurred?
          •What other software are you running?
          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
          •How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
          And some other questions...
          •What are you editing, and does your video have an orange line over it BEFORE you do any work?
          •Which version of Quicktime do you have installed?

          •What is your exact brand/model graphics adapter (ATI or nVidia or ???)
          •What is your exact graphics adapter driver version?
          •Have you gone to the vendor web site to check for a newer driver?
          •For Windows, do NOT rely on Windows Update to have current driver information
          •-you need to go direct to the vendor web site and check updates for yourself
          •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
          •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
          -and a fix for at least "some" ATI crashes https://forums.adobe.com/thread/1553342

          • 2. Re: Why isn't Adobe Premiere Elements 12 Launching???
            A.T. Romano Level 7

            PIBZY

             

            Premiere Elements 12 on Windows 8 (assumed 64 bit)

             

            An antivirus update might seem a likely candidate to explore at the onset as well as the possible

            need for video card/graphics card driver update. But....

             

            please review the solutions in the following to determine if any of these will work for you

             

            http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html

             

            Thank you.

             

            ATR

            • 3. Re: Why isn't Adobe Premiere Elements 12 Launching???
              PIBZY Level 1

              So i should do an antivirus update? And/or graphics update?

              • 4. Re: Why isn't Adobe Premiere Elements 12 Launching???
                A.T. Romano Level 7

                PIBZY

                 

                Thanks for the reply.

                 

                Clarification...my reference to antivirus related only to the possibility that your antivirus program may have been updated automatically recently

                and the update might contain a component that is involved in your issue. Since the update might have been automatic, you might not have been

                aware of the antivirus update. For now, I would determine whether the problem exists with or without the antivirus (real time protection) and firewall(s) disabled.

                In some recent cases, the antivirus was at the core of the issue and uninstalling needed to replace disabling in the troubleshooting. Also, confirm with Device Manager/Display Adapters how many video cards/graphics cards your computer uses...1 or 2?

                 

                Regarding the video card/graphics card, I was suggesting that you confirm that your video card/graphics card driver version is up to date

                according to the web site of the manufacturer or the card or the manufacturer of the computer (whichever applies).

                 

                We will be watching for further developments.

                 

                Thanks for the follow ups.

                 

                ATR

                • 5. Re: Why isn't Adobe Premiere Elements 12 Launching???
                  PIBZY Level 1

                  It's working!!! Thank u so much!!!

                  I remembered a new software that kept popping up on my computer called Spyware that detects viruses. So I found its location, uninstalled it and Adobe started working again!

                   

                  Thanks for helping me! My name is Jesse and I'm 12 years old. I'm a movie maker, and I make lego stop motions, minecraft, and live action films. My YouTube channel is Jesse Gabel Studios if you would like to see it.

                  So again, THANKS!!!!!!

                  • 6. Re: Why isn't Adobe Premiere Elements 12 Launching???
                    A.T. Romano Level 7

                    PIBZY

                     

                    Thanks for the great news that you identified that Spyware program as the cause of your 12 launching problem. You did a great job.

                     

                    Very good YouTube upload quality for video and audio. Of special notice are your creativity and enthusiasm.

                     

                    Best wishes

                     

                    ATR