Would greatly appreciate some expert help with this. I've tried to use Adobe Chat, but have been kept waiting for hours without any response.
I purchased the boxed version of Lightroom 3 from Adobe some years back, installed it on my iMac. It was working at one time, though I did not use it much. (I also purchased CS5.5 creative suite, parts of which I use all the time.)
Recently I tried to open Lightroom 3 but the program wouldn't open. It asked me for my serial number. So, I entered it and filled out the registration (again), and tried to open the program. Clicking on the icon only brought up the window asking if I want to buy the program or else enter the serial number. So I repeated the process. Same result. Click on the Lightroom icon and the same window pops up, asking for the serial number.
I can't get past this loop.
Can anyone tell me what steps to follow in order to get Lightroom working again?
Thanks in advance for your help.
If no one suggests anything better, or the problem clears up, my best suggestion would be uninstall and reinstall. This should be a fairly quick operation, and it won't affect your catalogue.