10 Replies Latest reply on Mar 12, 2015 10:40 AM by A.T. Romano

    Adobe Premiere Elements - serial number provided by Adobe won't work

    PICNetBC

      Trying to install Premiere Elements ....

       

      Entering serial number provided by email after online purchase (from Adobe) on a Windows 8.1 OS gives "Adobe genuine software verification failure": "The product you are trying to install...appears to be counterfeit"

       

      Tried installing a trial version and then entering serial no. into purchase option - didn't work.

       

      Any help would be much appreciated. I have spent a total of 5 hours (over 2 days) on the customer care chat line to no avail....