I'm sorry that you ran into trouble with this. The fonts may not be loading because the published website uses a different domain name than your development site. Please make sure you have added the published/live domain name to the domain listing on your kit.
To add domains, go to https://typekit.com/account/kits and launch your Kit Editor. Click Kit Settings in the upper right corner and add your domain to the domains field, then save your settings. When you're done, republish your kit. The fonts will be available on the new domain within a few minutes of republishing.
If that doesn't solve the problem, would you share the project URL so we can take a look? If you don't want to post it on the forum, you can email Typekit Support directly at firstname.lastname@example.org.
Thanks for the speedy reply.
My project is an animated web banner ad that will appear all over the internet. how do I give it a domain?
Ditto. What about typekit w animated web banner ads?
If you know the domain name of the site(s) which be using the banner, you can include them on the kit and Typekit fonts will work as usual.
If the banner may be used on a variety of unknown domain names, however, the best option is to serve it in an iframe with a known src attribute and include that source URL on your font kit. The iframe referer will match the URL in the src, not the parent page, and the fonts will load within the iframe.
I hope that this helps; let me know if you have any other questions. Best,
Thank you Liz, that makes sense.