What version of Premiere Elements and on what computer operating system is it running?
Premiere Elements 12 by any chance?
Please review what I ran into in this regard and what the solution turned out to be for me.
We will be watching for your results even if version other than 12 is involved.
Elements 13, Windows 7
Thanks for the additional information.
Please give the solution in the link a try even though it was found to work in 12.