Photoshop CC 2015 Keeps Failing to Install: Problem With a Patch

[benh89930539]

Hi all,

I tried to install Photoshop. I got pretty far but then the installing stopped and bright orange letters popped up saying Installation Failed or something similar to that. I clicked on the Learn More link next to the message.

It said  there was a problem with one of the patches, so it failed to install. It told me to re-try in a few minutes.

A few minutes later, I re-tried it and now it says Update Failed  - Learn More. I kept re-trying and it ends up doing the same thing over and over.

It told me to contact customer support.

..so here I am.

How do I fix this?

Thanks

[Mylenium]

Nobody can tell you anything without proper system info or other technical details liek the actual install logs.

Troubleshoot with install logs | CS5, CS5.5, CS6, CC

Mylenium

[Jeff A Wright]

Benh89930539 I would recommend reviewing the installation log files for update which is failing to apply.  You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC. You are welcome to post any specific errors located to this discussion.