9 Replies Latest reply on May 4, 2009 2:18 PM by Peter Grainge

    Download RoboHelp X5

    XLDennis
      Hi,

      I've been trying for the two last hours to locate the download for RoboHelp X5. I got license and I did buy it when Macromedia owned the software. The links I got for download in the confirmation e-mail are no longer valid.

      I've also been trying to locate an e-mail address to get in touch with Adobe support but have not been successfully.

      All help is highly appreciated.

      Thanks in advance,
      Dennis
        • 1. Re: Download RoboHelp X5
          Peter Grainge Adobe Community Professional (Moderator)
          Welcome to the forum.

          You will not find such a link as that version was recently upgraded to RH6.

          You don't say where you are based but http://www.adobe.com/go/tn_15300 states

          "If you are the registered owner of an Adobe branded or Macromedia branded product, you're eligible to purchase replacement media for that product. Replacement media for the current product version is available until 90 days after the new full version product ships. To place your order, you'll need to provide the serial number of the product for which you need a replacement."

          You are within 90 days of RH6 having shipped so you should be OK provided you have your serial number.

          The page also has a link to a page providing information on who to contact.

          Contact them even if you don't meet all the requirements but obviously some proof of purchase will be required.

          • 2. Re: Download RoboHelp X5
            Level 1
            Hello XLDennis,

            Please contact our Customer Service department. They should be able to provide you with a download URL for RoboHelp X5. If they are unable to do so, please reply back to here and I will contact you directly myself. Information on how to contact Customer Service is located here:

            http://www.adobe.com/support/programs/robohelp/?tab:contact=1


            Thank you,

            Bobby Walker
            Adobe Technical Support
            • 3. Re: Download RoboHelp X5
              XLDennis Level 1
              Hi guys,

              Thanks for Your prompt replies.

              Bobby - The page You refer to seems only to be valid for customers in North America and I'm located in Sweden. Anyway, I created a case so let see what the outcome of it will be. If positive then I will close this thread and if not then I will post here again.

              Peter - Thanks for the heads up. At present I just want to install X5 asap on my new computer due to an emergency project update. I wipped out the hard drive on my old computer so there is no way back...

              Kind regards,
              Dennis
              • 4. Re: Download RoboHelp X5
                Level 1
                Hello Dennis,

                I sent you a private message with the URL.


                Thank you,

                Bobby Walker
                Adobe Technical Support
                • 5. Download RoboHelp X5
                  XLDennis Level 1
                  Bobby,

                  Many thanks for a good support. Case solved :-)

                  All the very best from,
                  Dennis
                  • 6. Re: Download RoboHelp X5
                    BradyB2009

                    Hi Bob,

                     

                    I have the same issue that you helped resolve for Dennis a while back.  I have been in contact with Customer Support a number of times regarding replacing my install software for Robohelp X5.  I was finally directed by customer support to look in Forums for resolution and came across this string.  Please advise if this is something you can assist with.  I have a valid serial number and have a case # already logged.

                     

                    Thanks!

                    • 7. Re: Download RoboHelp X5
                      Peter Grainge Adobe Community Professional (Moderator)

                      I believe that unfortunately Bobby is no longer with Adobe.

                       

                      The deal is that you can only get replacement media for the current and previous versions so I don't know what Bobby had in mind. Unless someone from Adobe should see this (they don't monitor all posts) it does look like you will have to consider an upgrade, your serial number will entitle you to that.

                       

                      Sorry I cannot give you better news.

                       


                      See www.grainge.org for RoboHelp and Authoring tips

                      • 8. Re: Download RoboHelp X5
                        BradyB2009 Level 1

                        Thanks for the info Peter.  It is very hard to believe that a replacement would not be available.  What if a customer does not want to upgrade and is content with the version they had or if they don't want to spend additional money on an upgrade?

                        • 9. Re: Download RoboHelp X5
                          Peter Grainge Adobe Community Professional (Moderator)

                          I don't know what else to say. That is Adobe'e policy. Replacement media is only available for the current and previous version.

                           


                          See www.grainge.org for RoboHelp and Authoring tips