2 Replies Latest reply on Mar 14, 2015 1:04 AM by robertod41359159

    Flash Professional CC -Flash Professional

    robertod41359159

      I purchased on line March 12 Creative Cloud for Flash Professional (annual renewal). I waited 24 hours, but I have not yet received the serial number.
      In history billing this message appears:
      Error: -26
      Version: 7001
      Component: HTTP_ROUTE
      Date / Time: Sat March 14 2015 05:57:27
      Module: http_route_mt.c
      Line: 3139
      Server: du1pam003_WEB_21
      Error Tags: {00002279}
      Detail: no valid destination servers available for '! ALL' rc = 7

      YOU CAN HELP TO SOLVE THE PROBLEM?

        • 1. Re: Flash Professional CC -Flash Professional
          Mylenium Most Valuable Participant

          There are no serial numbers for CC products. Sign in to your account on the website, download the Creative Cloud app, install it and sign in, then install the software. The rest is nothing we can fix for you. You will have to contact support by web hat or phone to verify your payment status.

           

          Mylenium

          • 2. Re: Flash Professional CC -Flash Professional
            robertod41359159 Level 1

            I downloaded the trial versone adobe flash professional .

            I first have to uninstall the trial version ?Thank you.

             

             

             

             

            -


            Messaggio originale----

             

            Da: forums_noreply@adobe.com

             

            Data: 14/03/2015 7.44

             

            A: "Roberto Da Riz"<r.dariz@libero.it>

             

            Ogg:  Flash Professional CC -Flash Professional

             

             

             

             

             

             

             

             

                  

                       

                       

                       

                Flash Professional CC -Flash Professional

             

             

                created by Mylenium in Adobe Creative Cloud - View the full discussion

             

             

             

             

            There are no serial numbers for CC products. Sign in to your account on the website, download the Creative Cloud app, install it and sign in, then install the software. The rest is nothing we can fix for you. You will have to contact support by web hat or phone to verify your payment status.

            Mylenium

             

             

                 If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7293732#7293732 and clicking ‘Correct’ below the answer

                 Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

            Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7293732#7293732

                 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, &amp; "Stop Following"

                  

                 Start a new discussion in Adobe Creative Cloud by email or at Adobe Community

              For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.