3 Replies Latest reply on Mar 14, 2015 4:29 PM by A.T. Romano

    Premier Elements 13 and Photoshop Bundle Fails To Install

    zeoth

      Hi,

       

      I purchased Photoshop Elements 13 with the Photoshop bundle but both are not installing stating:

      We've encountered the following issues

      Installer has detected that a machine restart may be pending.....

       

      This is on a Lenovo Yoga Pro 3 touch screen

      Windows 8.1

      M-5Y71 CPU

      1.2 GHz

      8GB ram

      64-bit

      x64-based processor

       

      I've tried both the 2 Akamai installer (Elements and Photoshop) and downloading the 4 files separately. I extracted the zip to the desktop in all install attempts. After extraction if running by hand, I right click Set-Up and ran as Administrator.

       

      And yes I rebooted the machine multiple times. Please help!!!!

        • 1. Re: Premier Elements 13 and Photoshop Bundle Fails To Install
          A.T. Romano Level 7

          zeoth

           

          What are you installing from - installation files purchased as download from Adobe or other?

           

          When you get the message

          We've encountered the following issues

          Installer has detected that a machine restart may be pending.....

          have you ignored it and click continue to move on in spite of it? This may be the answer and then you need not read what follows.

           

          But, if not what works for you...

           

          Are you doing the downloading and installing with the antivirus and firewall(s) disabled? Are you working

          from a school or company network?

           

          Depending on your answers

          1. Remove all traces of Premiere Elements 13 from your Windows 8.1 64 bit computer (See Control Panel/Programs).

          2. Do a free ccleaner run through (regular and registry parts)

          CCleaner - PC Optimization and Cleaning - Free Download

          3. Disable antivirus and firewall (s) and any other computer home security software.

          4. Install Premiere Elements 13.

          5. After successful install and 13, then update 13 to 13.1 as prompted or using an opened project's Help Menu/Update.

           

          Also consider alternative installation files from the following (tryout of 13 into which you can insert your purchased serial number).

          http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

           

          We will be watching for your progress.

           

          ATR

           

          Add On....Forgot to point out...I also ran into

          "We've encountered the following issues

          Installer has detected that a machine restart may be pending....." and just continuing in spite of the message worked for me in that instance.

          • 2. Re: Premier Elements 13 and Photoshop Bundle Fails To Install
            zeoth Level 1

            Disabling Macafee worked. The IGNORE button is now available and by ignoring the "issue", I was able to install successfully.

            • 3. Re: Premier Elements 13 and Photoshop Bundle Fails To Install
              A.T. Romano Level 7

              zeoth

               

              Thanks for the wonderful news of your success. Well done.

               

              Best wishes as you move forward with your Premiere Elements projects.

               

              If any questions or need clarification about your workflows, please do not hesitate to ask. We

              are glad for the opportunity to be of assistance.

               

              ATR