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1. Re: Connection Key Issues
francism151 Feb 9, 2007 3:19 AM (in response to Compmouse)I have a similar problem.
I am working with a user who has a Mac; I have a PC. We are both using Contribute 2.
I sent him a connection key together with the password.
When he clicked on the key and entered the password, he got the following error message:
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Your login or password is incorrect. Please check your connection information or contact your administrator.
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I went round to enter in the password myself to make sure it was entered correctly and I got the same error message.
However when I click on the connection key on my machine and enter the same password, I have no problems re-setting the connection.
Does anyone have any ideas about what's going wrong?
Thanks in advance. -
2. Re: Connection Key Issues
mhenny Feb 14, 2007 6:32 AM (in response to Compmouse)Same problem here. I have a user who cannot connect and is receiving the same errors already stated. The user has tried installing Contribute on a second computer to see if that resolves the problem, but it didn't.
Also, another user for the same site can connect successfully.
We're using Contribute 4. -
3. Re: Connection Key Issues
Compmouse Feb 14, 2007 8:24 AM (in response to Compmouse)I forgot to add that we're using Contribute 3 -
4. Re: Connection Key Issues
Poolfield2 Feb 14, 2010 6:33 AM (in response to Compmouse)I am user with CS4, administartor has CS3 and I get a simple error message, with no error code. T
his issue is currently with Adobe Tech Support for resolution.